Dwell Fee Dispute Resolution
Submit a request to review a dwell fee charge assessed by International Transportation Service, LLC. Disputes involving ocean carrier charges must be directed to the applicable ocean carrier.
How the Dispute Process Works
Submit Your Request
Complete all required fields and provide accurate contact, container, and invoice information.
ITS Review
ITS will review the request for eligibility and evaluate the information provided.
Additional Information
We may contact you if clarification or supporting documentation is required.
Outcome
The result of the review will be sent to the email address provided with the request.
Contact Information
We will use this information to send your submission reference, request additional details when necessary, and communicate the result of the review.
Submit a Dwell Fee Dispute
Use this form only to dispute a dwell fee charge assessed by International Transportation Service, LLC (ITS). Disputes involving ocean carrier charges must be submitted directly to the applicable ocean carrier.
Before You Submit
- The request concerns a dwell fee charge assessed by ITS.
- The request is submitted within 30 calendar days of the invoice issue date.
- The contact email, invoice number, and container number are accurate.
- Supporting documentation is available if requested.
- Incomplete or inaccurate submissions may be delayed or rejected.
What to Include
- Invoice number
- Container number
- Invoice issue date
- Amount being disputed
- Clear description of the dispute
- Requested resolution or adjustment
- Supporting documentation, if later requested by ITS
Need Assistance?
For help with billing or dispute submissions, contact our customer service team.
Customer Service
(562) 590-6868
Processing Time
ITS typically begins reviewing complete submissions within one to three business days. Final resolution times may vary depending on the complexity of the dispute and whether additional information is required.
Need Vessel Operations Support?
Contact our team for coordination, scheduling, or operational inquiries.